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You lodged the claim six weeks ago. The client has rung you four times, the builder wants an answer, and your inbox is a stack of “any update?” emails. None of it is moving, and the reason is sitting with the insurer, not with you. The client doesn’t see that. They see the person who

You’ve quoted the same regional property for six years. This renewal, the premium jumps 40%, the flood excess multiplies, and two of your usual markets come back with a flat decline. The client wants to know what changed, and the honest answer is nothing about them. The market moved underneath both of you. If you’re

The commercial insurance soft market that took hold through 2024 and into 2025 is not just holding, it is deepening. According to EBM Insurance’s May 2026 market update, pricing is reducing and terms are improving further across key commercial lines, giving brokers scope to deliver genuine value to clients through more competitive premiums, broader coverage

A federal parliamentary inquiry into small business insurance has placed tort reform squarely on the agenda, with the Insurance Council of Australia calling it the single most important action the government could take to address affordability and availability of cover. Insurance Council CEO Andrew Hall told the Joint Committee on Corporations and Financial Services in

A landmark inquiry has recommended banning insurance commissions in New South Wales’ strata sector, with scope extending beyond strata managers to capture strata insurance brokers operating in the market. The NSW Productivity and Equality Commission, tasked by the state government with examining remuneration arrangements across the strata industry, released its report in late March 2026

Treasurer Jim Chalmers delivered the 2026-27 Federal Budget on 12 May, framing it as a budget of “resilience and reform” against the backdrop of the Strait of Hormuz closure and a forecast deficit of $31.5 billion. For the insurance sector and the brokers who serve it, several measures warrant close attention. The headline general insurance

The Australian Financial Complaints Authority is heading for its busiest year on record. Speaking at the Claims Leaders Summit in Sydney on 12 May, AFCA’s Chief Customer Officer Deborah Jenkins warned that first-quarter 2026 complaint volumes (exceeding 30,000 across all financial products) put the full year on track to surpass 120,000 complaints. That would represent

The coverage gap that costs a broker their client relationship usually doesn’t come from negligence. It comes from confidence – the assumption that this risk looks like the last one, that this wording behaves the way it always has, that the renewal is straightforward. Familiarity is not the same as knowledge. In broking, that distinction

A client calls to renew their public liability. You process it, send the documents, move on. That feels efficient. But is it good broking? Most brokers would describe themselves as advisers. The day-to-day reality, particularly when you’re time-poor, often looks more like order-taking – responding to what the client asks for without fully understanding the

Most brokers hit a point where the generalist model stops doing what it used to. Renewals are steady, but new business is harder to win, prospects want a reason to choose you over anyone else, and clients are asking questions you can’t fully answer. The book is ticking along, but the growth that came easily