24 August 2026

Sooner or later, every client wonders how their broker actually gets paid. A few will ask outright. How you answer that question is about to matter more than it used to, because the rules around what you have to tell them are being redrawn right now. NIBA’s draft 2027 Insurance Brokers Code of Practice has

Ask a principal broker when they last took a proper break, and most go quiet. Not a working trip with the laptop open on the plane, not a long weekend cut short by an urgent endorsement. A real one. The reason usually isn’t discipline. When the whole business runs through one person, every renewal date,